Max Mussner · Mentoring, coaching and consulting
Mentoring and coaching for people who lead in hospitality.
Mentoring is at the heart of my work. I am Max Mussner and I support hoteliers, hotel leaders and professional property managers who want to discuss their decisions, team leadership and development in their role. I bring the experience of someone who works in hospitality every day.
New responsibilities, leading a team, a change or a decision you keep putting off: we start with the situation you are facing. The work centres on you and your role in the business, with space to discuss doubts, alternatives and the practical consequences of decisions.
On site or remotely · Italy and international projects
Let’s discuss your projectWhat we can work on
Mentoring: experience and dialogue around decisions
We work through real situations from your daily work. I share my experience of people, organisation and operations to help you assess alternatives, clarify responsibilities and choose your next steps. The decisions remain yours: we work towards greater independence in your role.
Coaching: goals, questions and actions
Coaching focuses on what you want to address or develop. Through questions, dialogue and agreed actions, we work on awareness of your choices, priorities and everyday application. This can include leadership, delegation and communication with your team.
Training and consulting where needed
If the team needs to learn a process or a tool, we agree on training. If an organisational or operational problem emerges, we can define a focused consulting assignment. Mentoring remains a space dedicated to the person who leads: we choose the type of contribution according to the need.
A concrete outcome
We agree on the destination together: a clearer decision, defined priorities, explicit responsibilities or actions to try at work. In later meetings, we can discuss what you have applied and any difficulties that emerged. The aim is to strengthen your ability to decide and act independently.
How the work unfolds
We start with a conversation about your role and the issue you want to address. We define goals, duration, meeting frequency and review points. The work can take place on site or remotely; we review it at agreed stages and conclude with an assessment of the work and next steps.
The experience I bring
I grew up in hospitality in Val Gardena, worked in service, kitchens and reception, and graduated in hotel management. I was part of the opening team of the first Booking.com office in Tyrol and managed the Maciaconi during a change of management. In 2015, I founded Apartment4.holiday with Hannes Senoner, now MUSE.holiday. These experiences inform the dialogue I bring to mentoring.
Read about my backgroundQuestions about this service
How does mentoring differ from training?
Mentoring is dialogue with the person leading the business about their decisions and responsibilities, informed by my experience. Training helps people learn and apply a skill, process or tool, including as a team. We can agree on both, with separate goals.
Who is this for?
Hoteliers, hotel leaders and professional property managers who want support in their role. Direct apartment management is the separate business of MUSE.holiday; here we work with the person who leads and on how the business is organised.
Where and in which languages can we work?
I am based in Val Gardena and work in Italy and abroad, on site or remotely. My working languages are Italian, German and English. Meeting duration and frequency are defined around your goal.
What to tell me to get started
Tell me about your role, the decision or difficulty you want to address and what you would like to change in the way you work. Concrete information is enough to assess whether mentoring or coaching can help you.
Let’s discuss your project